Challenges in human resource managent
- Lack of accurate data to assess employee performance, unintentionally demotivating your team.
- Troubles in task handovers between employees
- Poor task delegation, leading to overloaded employees while others remain underutilized.
Frenquent errors in data management
- Disorganized, unchecked, and poorly reported data.
- Security vulnerabilities exposing critical information.
- Using multiple tools with poor integration, making it hard to respond swiftly to “hot spots.”
Disorganized operations, lack of process oversight
- No standardized processes, with projects handled differently each time, making performance evaluation difficult.
- Weak interdepartmental collaboration and fragmented manual workflows delay project progress.
- Difficulty tracking progress and resolving bottlenecks in time.
Awards and Certifications
Recognizing the Journey of Dedication and Product Quality
- Unlimited feature modules, fully customizable to fit your business's unique workflows.
- Operate and adjust the entire system effortlessly, even without programming skills.
- AI and end-to-end automation to solve all your business challenges, from marketing, sales, and production to workforce management.
Over 200 pre-built modules available. Add custom modules tailored to your needs, Easily integrates with other systems.ptions
- Manage the sales process step by step, automatically guiding employees on tasks to complete
- Click on the phone number to call, make calls according to campaigns
- Real-time business reports by employee, branch, product category, supplier, etc.
- Automatically assign leads to employees, distribute evenly or based on rules
- Mark leads on the list, send notifications when employees haven't contacted customers for a long time
- Automatically collect customer information from website registrations, Facebook ads, landing page forms, chatbox, emails
- Set up response mechanisms and follow-up care, assign tasks to care agents
- Send bulk emails / SMS / Zalo for customer care
- Run autocall broadcast for information and receive responses via keypad
- Compile reporting data from digital channels
- Set up campaigns, events, seminars, track lead registration, attendance, conversion, and ROI reporting
- Track 360-degree customer information, analysis reports based on customer characteristics
- Manage customer request tickets, define ticket workflows
- Set up processing steps and track handling time
- Establish SLA and alerts to ensure service commitments are met
- Set up custom work funnels according to business processes
- Compile reporting data from digital channels
- Popup customer information and current cases when a call comes in
- Set up automated personalized care campaigns
- Create workflows like a drag-and-drop programming system, no programming knowledge required
- The system includes planners that run automatically on schedule to remind, adjust, and maintain the system
- Set up KPIs and manage KPI updates, automated reporting from the system
- Set up proposal processes, approval workflows, approval rules, and navigation as needed
- Customizable reporting system based on conditions, select information, auto-generate charts, and downloadable in Excel or PDF format, with scheduled email sending
- Integration with different types of phone systems (hardware and cloud) such as Grandstream, Yeastar, Avaya, Cisco, Genesys, Xorcom, Asterisk...
- Integration with other business software: Inventory management, accounting (MISA), POS sales (KiotViet)...
- Integration with task management and chat software (Zalo, Telegram, Asana, Base Wework...)
- Integration with chatbots for querying information from the system, generating reports
- Integration solutions/data exchange with partner systems, data warehouses (Oracle, SQL Server, and ERP systems)
- Data fields and data types can be flexibly configured
- Conditions can be set to check for duplicates or incorrect formats
- The system can manage millions of customer records
- Modules can be configured and installed specifically according to the customer's business model
- Data access can be granted at the field level, and data can be shared with specific employee groups (e.g., sales admin)
- Detailed role-based access management according to company structure to ensure security
Essential
From
400.000đ /month
x12=4.800.000đ
Essential
From
400.000đ
/month
x12=4.800.000đ
- Basic automated marketing
- Basic automated sales
- Purchasing management
- Basic customer care
- Website/landing page integration
- Basic workflow automation
- Diverse utilities
- 20 common report types
- Minimal storage capacity
- Unlimited number of customers
Standard
From
500.000đ /month
x12=6.000.000đ
Standard
From
500.000đ
/month
x12=6.000.000đ
- Comprehensive automated marketing
- Comprehensive automated sales
- Purchasing management & inventory control
- Income & expense tracking, debt management
- Advanced customer care
- Advanced workflow automation
- Multi-channel integration (up to 4 channels)
- Diverse utilities
- 50 common report types
- Standard storage capacity
- Unlimited number of customers
Professional
From
700.000đ /month
x12=8.400.000đ
Professional
From
700.000đ
/month
x12=8.400.000đ
- Comprehensive automated marketing
- Comprehensive automated sales
- Purchasing management & inventory control
- Income & expense tracking, debt management
- Advanced customer care
- Advanced workflow automation
- Multi-channel integration (up to 8 channels)
- Diverse utilities
- Unlimited custom report creation
- Premium storage capacity
- Unlimited number of customers
Insurance Agent and Customer Care Management, Ticket Handling
BIDVMetlife is a company formed by the largest bank in Vietnam and the largest insurance company in the United States. With a 150-year history, the company has maintained its flexibility, and its ticketing process is digitized and tightly managed. The management of agents is unified and convenient across the entire system.
Telesales and Customer Care
As a leading company in the consumer lending industry, FECredit faces significant challenges in managing and supporting its telesales and customer care teams. With over 4,000 users, Innocom has been a long-time partner, providing consulting and support for upgrades across various areas.
Customer Care and Spare-Parts Management
Sales and Customer Service Management
Tailored solutions designed for unique business models, customizable for each company.
Global HP Co., Ltd
Previously, HP’s manual Bill of Lading (B/L) process caused delays and errors, affecting service quality and risking reputation. With ABMS, B/L processing has become faster and more efficient. AI OCR scans and enters B/L data in seconds, reducing data entry time by 90% and saving 30% in personnel costs. Departments now collaborate easily, and repetitive tasks are eliminated.
ABMS exceeded our expectations and helped us confidently tackle new challenges in the logistics industry.
Coc Coc Technology
Co., Ltd.
Co., Ltd.
Coc Coc’s processes are unique and differ from other companies in Vietnam. After testing various management software, we couldn’t find a suitable solution until ABMS came along.
With ABMS, we customized 90% of our automated processes. The implementation was smooth thanks to the ABMS team’s ongoing support. ABMS is a perfect fit for our needs!
DigiMind Group
DigiMind faced challenges managing business opportunities, quotes, contracts, and payments.
After implementing ABMS, we automated all processes, reducing processing time by 85% and saving 35% in personnel costs. ABMS streamlined business opportunity management, quotes, contracts, and payments, enhancing operational efficiency and service quality.
Truong Long Phat International Joint Stock Company
Managing HR processes was chaotic until we adopted ABMS. Time spent on attendance tracking, payroll, and leave requests was drastically reduced by 80%, and accuracy increased by 90%, saving 30% in personnel costs.
ABMS automates attendance records, calculates working hours and leave, and sends automatic approval notifications. The process is now faster, more accurate, and optimized for better productivity.
Phuong Hoang Technology and Tourism Co., Ltd.
As a tourism company, we needed 24/7 payment proposal management. Our previous process was time-consuming and inefficient, affecting productivity and team experience.
With ABMS, everything became easier. We now track payment proposals through a Telegram approval group without accessing a complex system. Error rates and missed deadlines for financial transactions have significantly decreased. Thank you, ABMS!
Goldmark Oakham
At Goldmark Oakham, our sales process faced major challenges, such as delays, missing information, and unclear customer segmentation.
ABMS helped us resolve these issues effectively, boosting sales team performance by 30% and increasing attendance at exhibitions and showrooms. ABMS is truly an intelligent and comprehensive automation system.
