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Difficulties in managing operations of distribution companies

Using communication channels to implement marketing campaigns is a common marketing method for most businesses. However, due to the nature of the industry, the development and execution of marketing campaigns heavily depend on the coverage and market for each sales point. Therefore, if sales metrics are not updated and managed effectively, it will not only directly impact marketing campaigns but also make business strategy planning more challenging.

Many distribution companies are spending a lot of time and effort collecting market data, product information, and customer details. The ineffective use of data collected from marketing campaigns leads to a significant waste of the company's budget without achieving the desired results.

Effectively managing and supporting the sales team is a crucial issue not only for distribution companies. Managers need to focus on setting KPIs for individual employees and sales departments, as well as managing them to optimize sales performance.

To address these issues, the best and most effective solution is to use a comprehensive business management software to support managers, ensuring the smooth operation of the distribution business.

ABMS process for distribution businesses

01

Implement Marketing Campaigns

The Marketing department designs and executes marketing campaigns directly on the system. Multi-channel integration is effective, ensuring accurate and synchronized information across the system, preventing duplication and errors. Additionally, supporting tools such as the Call Center, SMS, and Email Marketing are also used flexibly.

02

Approaching Potential Customers

The list of target customers gathered from marketing activities will be assigned to sales staff for follow-up. After interacting and validating their needs, these customers will be converted into Lead prospects.

03

Converting to Sales Opportunities

Sales staff continue to nurture and provide more specific advice to this group of leads. During the interaction, they will assess whether these customers can be converted into sales opportunities. If appropriate, new sales opportunities will be created and stored in the ABMS system.

04

Sales Activities Execution

Sales staff approach customers, gather information, and provide specific sales policies through phone calls, emails, or in-person meetings. They update interactions and activity logs on the system for easy management and tracking. Next, they send quotes to customers, negotiate, and reach agreements to proceed with signing the contract.

05

Contract Signing and Payment

The contract is drafted based on the terms agreed upon between the customer and the business. After signing, the accounting department coordinates with the relevant sales staff to monitor the payment process, managing income and expenses according to the timeline specified in the contract.

06

Product and Service Handover

After payment, the business proceeds with delivering the products and services to the customer as per the agreed timeline in the contract, while simultaneously updating the status on the system.

07

Post-Sales Customer Care

The customer care department and advisors, using the support tools on ABMS for distribution businesses, such as the Call Center, SMS Brandname, Email Automation, etc., contact and inquire about the customer’s situation. They conduct satisfaction surveys and promptly resolve any complaints or issues using the issue management (Ticket) feature on ABMS.

08

Statistical Reporting

Conduct regular statistical reports on the company's business activities. Use visual charts on ABMS to assess performance and develop improvement strategies and adjustments.

Recommended features on ABMS for distribution businesses

01

Marketing Campaign Management

  • Automated marketing
  • Multi-channel integration for marketing campaigns, typically including: Website, Landing Page, Facebook, Zalo, etc.
  • Evaluate marketing campaign effectiveness

02

Customer Management

  • Customer information
  • Customer contact details
  • Contract management
  • Payment progress and accounts receivable management by customer

03

Customer Care Management

  • SMS Brandname, Email Automation, and Call Center support for customer interaction and communication.
  • Support in resolving issues (Tickets).
  • Update and store customer interactions and communications.

04

Order and Contract Management

  • Manage product list for quotations
  • Manage orders and contracts
  • Update and store quotations, invoices, payment requests, shipping details, etc.
  • Track and manage accounts receivable by order

05

Accounting Management

  • Manage receipts and payment vouchers
  • Track and manage customer accounts payable
  • Monitor and record other expenses
  • Revenue statistics

06

Statistical Reports

  • Customer data report
  • Customer support and care report
  • Income – Expense, accounts receivable, and revenue report
  • Periodic business reports
  • Other related reports
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