ABMS Pricing Table - Standard Version

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• Both the PURCHASE and RENTAL options allow for unlimited feature additions and customizations (based on customer requirements).

• For the RENTAL option but with software installed on the customer`s infrastructure: In case the customer prefers to rent but wants the software (source + database) installed on their own infrastructure for data security, the customer can choose the RENTAL option with installation on their infrastructure (server).

• Additional costs: In addition to the rental fee, there will be an installation fee of 2 million VND per installation.

Typically, the number of users will depend (and be limited) based on the user package you choose. For example, the 1-5 users package allows up to 5 users. This limitation applies to both the rental and purchase options.

In certain cases with special agreements with customers, we may offer a purchase option with no user limit. However, this option usually comes with a very high license cost, so we do not recommend customers choose this.

Yes, you can add users during the usage period.

The cost for adding additional users will be calculated as follows:

•  Case 1: Renting according to a user package (upgrading to a higher user package)

    The additional cost = the cost of the higher user package - (the cost of the current user package / duration of the current rental package in months) × the actual months used.

    Example: For the current rental package, 1-5 users, 12 months costs A VND. This package has been used for 3 months. If you want to upgrade to the 6-10 users package, 12 months, which costs B VND, the additional cost would be: 

    ⇒ Additional cost = B - (A / 12 × 3)

•  Case 2: Renting only a small number of additional users (1, 2, 3... users) 

    The additional cost = the unit price for renting 1 additional user × the number of users added. 

    The unit price for renting 1 additional user will be provided along with the rental quotation.

No limit. Although there is no limit on the number of records stored in the rented software, there is a limit on the maximum storage capacity based on the rental package (which can be expanded if needed). Typically, a larger number of records in a database will increase its size, potentially reaching the maximum storage limit of the rental package.

However, since the size of a database is usually much smaller than the maximum storage capacity of the rental package (from a few hundred MB to a few GB compared to tens or hundreds of GB), there is effectively no limit on the maximum number of records stored in the database.

Yes, customers can request customization and additional features for the software according to their business requirements. Typically, customizations such as adding or removing data fields, changing display labels, adding values to dropdown lists, or rearranging the display order of fields on the interface are done free of charge. For other types of customizations beyond these, we will charge a fee for implementation.

Yes, you can request the software to be installed on your own infrastructure. The additional cost for this (besides the regular rental fee) is 2 million VND per installation.

During the rental period, the software will be continuously updated and upgraded for free.

However, for some specific features, there may be an additional fee required for upgrades.

The storage capacity is limited. Depending on the rental package, the maximum storage capacity may vary. However, you can purchase additional storage based on your needs.

If you choose the rental option, the infrastructure requirements will be much simpler (you do not need to prepare a server to install the software). However, other related infrastructures may still need to be prepared for the rental option, including:

• Email server: To configure for CRM or Mautic to send bulk emails.
• SMS Brandname: You need to register an SMS Brandname with the telecom provider.
• Virtual PBX/IP Call Center: Rent or purchase a call center infrastructure (if you wish to implement this alongside CRM).

For the Purchase option, in addition to the infrastructure preparations required for the Rental option, you will also need to prepare the server for installing the software. 

Note: For businesses with a large or extremely large number of users, the server setup will typically involve a series of interconnected servers rather than just one or two. We will advise on the appropriate server configuration based on your user count, storage needs, and usage frequency.

You can view the feature list of the rental package by visiting the website www.abms.co, From there, go to the Pricing menu and select either View Standard CRM Pricing or View CRM Pricing by Industry. On the page that appears, you can download the Included Features by clicking the link at the bottom of each package.

 For the same package, the features are the same for both the Rental and Purchase options.

Yes, you can request to add features from another package to your current rental package (additional costs will apply).

Yes, you can request to integrate your company`s internal software with the CRM to exchange data between two or more systems. The prerequisite is that the systems you want to integrate with the CRM must be ready to support integration through APIs.

Multichannel integration in CRM refers to the software`s ability to integrate with various communication channels such as websites/landing pages, Facebook fanpages, Zalo, live chat, IP Call Centers, etc., to automatically bring customer data into the CRM. This integration can be considered as the foundation for an omnichannel sales strategy.

You can fully integrate your website (contact forms, sales forms) or landing pages to synchronize data with the CRM without the need for manual entry.

Sure. You can send bulk emails automatically based on scenarios using the Mautic tool, which is integrated with the CRM software to exchange data bidirectionally. This is an additional feature, so there will be an extra cost.

Typically, rental packages for 10 users or more come with at least one free training session. 

For packages with fewer than 10 users, we offer periodic centralized training sessions at the ABMS company office free of charge.

If you require additional training sessions beyond what`s included in your package, the cost will range from 2 million to 5 million VND per session, depending on the training location.

If you encounter any issues while using the software, you can contact ABMS support through the following channels:

• Email: support@innocom.vn support@innocom.vn
• Log in to the Portal at http://support.innocom.vn with your provided account to report the issue
• Chat via Skype, Viber, or the Zalo OA channel: zalo.me/0942888895
• In urgent cases, you can call the Hotline at 0942 888 895 (press 3) for immediate assistance.

In the case of a permanent purchase, the software will be under warranty for 12 months from the handover date. During the warranty period, you will receive free updates for bug fixes and some new features.

After the warranty period, if you wish, we offer annual software maintenance services at a cost of 10% of the original contract value per year.